- I paid for a faction change and I didn't receive it
- My character is locked after I attempted a faction change
- I purchased a faction change and it has not gone through yet
If your character is locked, please check our Character Locked After Paid Service article.
A Faction Change can take 30 minutes to complete. After you chose your race and features, you can play a different character, or log out. Customer Support cannot speed up the Faction Change process.