Claiming a Balance Code Returns Error "Oops! Something went wrong"

Updated: 7 months ago
Article ID: 131958

Common Problems

  • My balance code doesn't work
  • Cannot claim a Balance code, I receive an error

This error happens when the code is invalid.

If you were claiming the code in the app, try to claim the code in your Account Management instead.

If the problem continues refer to your point of sale for a refund or exchange. If the code was a gift, speak to your friend.