Linked the Wrong Console and Accounts

Updated: 1 month ago
Article ID: 14014
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Common Problems

  • How do I unlink my console and accounts?
  • I have multiple accounts and linked the wrong one to my console account
  • I have multiple console accounts and linked the wrong one to my account

Connections between accounts and Xbox Live®, Playstation Network®, or Nintendo Switch® accounts can be removed at any time.

Log in to your Connections in your Account Management page and click the Disconnect button next to the console you want to unlink. Once the wrong console account is disconnected, you can link the correct accounts.

Account links have cooldowns limiting how often they can be changed. You will receive a warning in account management specifying the specific cooldown length when disconnecting an account type that has a cooldown.

If you don't know what account you linked to your console account, contact us.