- The Blizzard Battle.net desktop app shows "Game is Running" but Heroes of the Storm doesn't launch.
- Heroes of the Storm window does not show after clicking play.
To fix any incompatibilities causing this problem, try the following steps:
Update your drivers to resolve any compatibility issues.
Reset your in-game options to resolve crashing and performance problems.
Disable or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
- Run the repair tool to repair any damaged game files.
Try closing background applications to resolve any software conflicts.
Tried everything here?
If you have tried these steps and still require assistance, please visit our Technical Support Forums.