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Follow these steps to resolve lockups or crashes in Heroes of the Storm.Blue Screen Crashes in Blizzard Games
Information regarding crashes accompanied by a Blue ScreenIn-Game Shop - Black Screen or Blue Box
Troubleshooting for when an in-game shop screen is all black or blue
Troubleshooting steps for IGR owners who have partnership with Blizzard on commonly encountered issues.Repairing Blizzard Games
Corrupted and damaged game files can create a wide variety of problems and errors.Troubleshooting Installation and Patching
Use the steps below to troubleshoot installation issues for Blizzard games.