I Don't Receive Phone Messages

If you don't receive verification codes or SMS alerts:

• Activate phone notifications in your Account Settings
• Ensure you don't have any applications which can block texts or calls installed
• Ensure that the latest software updates are present on the phone
• Use the authenticator application
• Make sure your phone has reception
• Restart your phone
• For Android: Clear cache in your phone apps settings
• If possible, re-test using the same SIM card with a different phone and vice versa

If the problem continues, try again later or contact your phone provider for assistance.