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Common Problems
- I don't receive the SMS alerts on my phone
- I don't receive the verification code on my phone
If you don't receive verification codes or SMS alerts:
- Activate phone notifications in your Account Settings
- Ensure you don't have any applications which can block texts or calls installed
- Ensure that the latest software updates are present on the phone
- Use the authenticator application
- Make sure your phone has reception
- Restart your phone
- For Android: Clear cache in your phone apps settings
- If possible, re-test using the same SIM card with a different phone and vice versa
If the problem continues, try again later or contact your phone provider for assistance.
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