Common Problems
- Cannot add my mobile phone, I receive the error "The phone number is invalid"
- An external error occurred
You will receive this error when adding a pre-paid phone number. Pre-paid phone numbers are not supported. Blizzard Customer Support cannot bypass this limitation.
If your phone number is not pre-paid and you still receive this error, check the following:
- Make sure you enter the number correctly
- Make sure the country registered on your Battle.net account is correct. If you have moved countries, update your registered country and try again
If you tried everything, contact us. Please note that Blizzard Customer Support can only help if your phone is not pre-paid.
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