This Phone Number is Already in Use for Another Account

Updated: 8 hours ago
Article ID: 202793
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Common Problems

  • I have two accounts and would like to add my phone number to both
  • Cannot add my phone number to my account, it says the number is already used in another account

A phone number can only be added to a single account.

If you added your phone number to another account, log in to that account's Account Details page to remove the number. If you need help, contact us.

Note: While you can move your number to a different account, please be aware of the following:

If the number was used to create a Free to Play game account (Warzone or when it releases, Overwatch 2) OR on a newly created paid game account for a game that requires SMS, once added that same number cannot be used to create a second new game account for those games.