Can't Continue in Instance or Raid

Updated: 3 months ago
Article ID: 17902
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Common Problems

  • Doors did not open after I killed the boss
  • Did not receive any loot and now I can't go to the next room
  • The teleport isn't working so I can't get to the last boss

If you get stuck in an instance, try resetting it:

  1. Have everyone in the group exit the instance
  2. Have the group leader right-click their portrait and select "Reset All Instances"

If the issue persists, have everyone in the group stay outside the instance for at least 30 minutes for a "soft reset" and then check again.

If this did not resolve the issue, you may need to wait for the daily dungeon or weekly raid reset before trying again.