Door/Portal in Dungeon/Raid Didn't Open

Updated: 3 months ago
Article ID: 17902
Relevant Products:

Common Problems

  • Doors did not open after we killed the boss
  • The teleport isn't working so we can't get to the last boss

If you get stuck in an instance, try resetting it:

  1. Have everyone in the group exit the instance
  2. Have the group leader right-click their portrait and select "Reset All Instances"

If the issue persists, have everyone in the group stay outside the instance for at least 30 minutes for a "soft reset" and then check again.

If this did not resolve the issue, you may need to wait for the daily dungeon or weekly raid reset before trying again.