- I received no loot when I opened the chest at the end of the mythic+
- Opened the cache at the end of the M+ and there was only one item
- My group completed the Mythic+ on time but didn't get 3 items, we received only 2
At the end of a successful run, a chest will appear that all players can open. If you cannot open the chest it means you are not loot eligible due to non-participation.
In Shadowlands, the chest is guaranteed to give one piece of gear. If you beat the timer, one additional piece of gear is awarded.
These pieces of gear are randomly distributed among party members, which means sometimes you will not receive a piece of gear. You will always receive Anima.
Customer Support cannot grant loot.