Common Problems
- Can't install Heroes of the Storm
- Can't patch Heroes of the Storm
If your region is currently patching or undergoing maintenance there might be a known issue affecting all players. Check @BlizzardCS on Twitter, or the technical support forums linked at the bottom of this article, for information on any ongoing issues.
If you are receiving a specific error code (such as BLZBNTAGT00000BB8), you can search for the error code at this link. The error code's page will have more specific troubleshooting. If you do not receive an error code, the steps below may resolve problems in which the Battle.net Desktop Application can’t download data or update game files.
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Configure your security software's exception list to allow Blizzard applications to run.
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If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
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Update your drivers and operating system to resolve any compatibility issues.
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Disable any proxies that may interfere with the login module.
Advanced Troubleshooting
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Try creating a new administrator account to resolve permissions issues.
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Run a security scan to remove any viruses or malware infections.
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Uninstalling and reinstalling the Blizzard App may resolve rare launcher issues.
Tried everything here?
If you have tried these steps and still require assistance, please visit our Technical Support Forums.
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