Cannot Install the Blizzard App

Updated: 1 week ago
Article ID: 23039
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Common Problems

  • Install for the Blizzard App isn't working
  • Battle.net-Setup-enGB can’t be opened
  • After an uninstall the Blizzard Application will not reinstall

This is caused by a problem downloading or writing new update data. Try the following steps to resolve the issue:

Windows

  1. Cached data in your modem and router can cause installation failures. Power cycle your connection hardware.
  2. Run a security scan to remove any viruses or malware infections.
  3. Update or temporarily uninstall any security programs, which may mistake the installer for a threat.
  4. Try creating a new administrator account to resolve permissions issues.
  5. Try closing background applications to resolve any software conflicts.

Mac

  1. Third-party archiving software may not extract battle.net files correctly. Use Archive Utility to extract the installer.
  2. Cached data in your modem and router can cause installation failures. Power cycle your connection hardware.
  3. Run a security scan to remove any viruses or malware infections.
  4. Update or temporarily uninstall any security programs, which may mistake the installer for a threat.
  5. Try creating a new administrator account to resolve permissions issues.
  6. Try closing background applications to resolve any software conflicts.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact us.