Can't Invite or Join Friends in Diablo III

Updated: 2 months ago
Article ID: 256097
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Common Problems

  • I can't join a friend to play on the new season, I receive an error
  • My friend lists shows my friends as "Character unknown" and I can't invite them
  • Error: "Unable to start game: Seasonal heroes are not able to play with non seasonal heroes."

We have received multiple reports of this issue and can confirm it is not working as designed. Our developers are working to resolve this as quickly as possible.

In the meantime you can try one of the following workarounds (may require several tries):

  • Restart the game
  • Create a new seasonal character, log in, log out, and then delete the new character again
  • Create a private game