Can't Claim Shadowlands

Updated: 3 months ago
Article ID: 257201
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Common Problems

  • A friend gifted me a Shadowlands code but I cannot claim it
  • I purchased the Collector's Edition of Shadowlands but when I try to claim it I get an error

You will encounter this problem if you try claim Shadowlands on a Starter Edition account. To resolve this problem add game-time or a subscription to your account, then claim Shadowlands.