Error: We Can’t Find That Battle.net Account

Updated: 7 months ago
Article ID: 274175
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Common Problems

  • I can't log in to Battle.net with my email
  • My email is correct but it says my account isn't found
  • Error: "We couldn't find a Battle.net account with that information"

You will receive this error if you enter the wrong email or password in the Battle.net App login window.

To resolve this error:

  1. Exit the Battle.net App completely. To do this, right-click on the Battle.net icon on the system tray, then select Log Out or Exit
  2. Launch the Battle.net app again
  3. If you use a password manager with auto-fill service, delete the pre-filled email and password
  4. Type in your email and password manually

If the problem continues, check below.

Wrong Email

  1. If you have multiple emails, make sure that you are entering the correct one
  2. If you have saved a phone number to your account, try to log in using that phone number

Wrong Password

  1. Check if you have Caps Lock on —the input box is case sensitive
  2. If you have multiple keyboard languages or layouts installed, check which one you have enabled
  3. Try typing your password on a notepad so you can see what you are typing

STILL CAN'T LOGIN?

If you still can't log in, reset your password. If you don't receive a password reset email, it means you are entering the wrong email. If you forgot your email, contact us.