Troubleshooting Live Web Chat

Updated: 1 year ago
Article ID: 29348
Relevant Games:

Common Problems

Web Chat doesn't work when I try to use it

Live Web Chat may not work properly if your browser is configured incorrectly. If you run into issues, try the following troubleshooting steps.

Note: We will not receive your submission if you close a Live Web Chat before you speak to a Game Master.

  1. You must allow pop-ups for chat to work. For instructions, visit the support page for your browser: (Chrome) (Firefox) (Internet Explorer) (Safari).
  2. Disable browser add-ons or settings that block JavaScript.
  3. When you view pages on the internet, your browser caches them for faster reloading times. If the previous steps didn't work, delete your cache and try again: (Chrome) (Firefox) (Internet Explorer) (Safari).
  4. Try another browser. Live Web Chat supported browsers are Chrome, Firefox, Internet Explorer, and Safari.
  5. An outdated version of Adobe Flash may cause issues with Live Web Chat. Update Flash to make sure it's not causing issues.

Tried everything here?

If you’ve tried all of the steps above but you still can’t contact us through Live Web Chat, try another contact method like ticket or phone instead.