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How to Access the In-game Items While You Await Shipping of your Physical Collector's Edition

Updated: 1 month ago
Article ID: 312937

Common Problems

  • Where is my digital goodies code?
  • Purchased Collector's Edition from Gear Store, did not get in-game benefits

Your pre-order exclusive in-game items are only available once you redeem your Collector's Edition game code. You will find the code inside the box, once you receive it.

If you want to enjoy the pre-order exclusive in-game items now, you can buy The War Within on the shop. If you buy The War Within (Base, Heroic, or Epic) on the Shop and then redeem a Collector's Edition code, we will automatically refund you the cost of your digital purchase in Balance, as long as you redeem the Collector’s Edition code before December 31, 2024. 

Check our The War Within Collector's Edition announcement blog for more information.

Blizzard Customer Support is unable to assist with Gear Store orders. For assistance with Gear Store requests, reach out to Gear Store Support