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Cannot Purchase Item from the Trading Post

Updated: 2 weeks ago
Article ID: 333728
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Common Problems

  • Can't buy an item from the Trading Post.
  • Get the error "The server cannot be reached" when attempting to buy my frozen item.
  • Get "There was an error communicating with the server. Please try again later" when trying to buy a frozen item.

If you get this error when trying to purchase a frozen item in the Trading Post it's most likely because you already own the item. Check your collection to verify it's already there!

Frozen items that have been purchased will stay in the frozen slot until another item is frozen. You cannot empty the frozen slot, you must freeze a new item to replace the old one.

If you discover an issue with purchasing an item in the Trading Post, please submit a Bug report.