Troubleshooting Diablo IV Crashes on Consoles

Updated: 5 months ago
Article ID: 333766
Product:

Common Problems

  • My game crashes on console
  • My game freezes on console

If you experience crashes, black screens, or performance problems while playing Diablo IV on Xbox or PlayStation, follow the troubleshooting steps below:

  • Restart your console
  • Power cycle your console by turning it off and physically unplugging it for 30 seconds
  • Uninstall Diablo IV, restart your console, and then reinstall

Tried everything here?

If the above steps did not resolve your problem, visit our Diablo IV forums or contact your console's manufacturer for more assistance (Sony) (Microsoft).