Common Problems
When I try to log in, I have error BLZ51914400This error message occurs when your game loses its connection with the World of Warcraft servers. Check the @BlizzardCS Twitter account for the current server status. You can also visit our Technical Support Forums for additional information. If there are no active server issues, follow the steps below:
- Ensure that your World of Warcraft is fully updated
- Follow the Connection troubleshooting section on the World of Warcraft Technical Troubleshooting article
- Uninstall and reinstall your Battle.net App
- You may also find it helpful to use the self-service option to move your character if this is happening only when signing into a specific character.
If the previous troubleshooting steps didn't resolve the problem, you can ask the Blizzard player community for help on the tech support forums (if available) or other community gaming sites. Local computer or network technicians may also be able to help if you've exhausted all other resources.
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