Common Problems
The boss fell through the ground and I can't reach him to lootcorpse is stuck in the air above me, I cannot reach to loot
We have received several reports of this issue. Customer Support does not have a workaround or resolution that can be provided. We apologize for any inconvenience while our developers work as quickly as possible to resolve the issue.
If the mount falls in an area where you are unable to loot it, you may be able to use abilities like a Loot-a-Rang or the hunter pet ability Fetch. Killing other mobs within reach of the boss may also allow you to loot it using area-wide looting.
If you discover a new issue, please submit a new Bug report.
Note: Bugs submitted in-game do not receive a personal response. Instead, they'll be directed to the teams responsible for addressing them.
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