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Common Problems
- I'm sure I'm entering my password correctly, but it still doesn't work
- I just reset my password but I receive the error: "The password you entered was incorrect"
- I'm trying to create an account with a complex password manager but I can't
Incorrect Password
If you receive an error that your password is incorrect, check the following:
- If you use a password manager with auto-fill service, delete the pre-filled password and type your password yourself
- Check if you have Caps Lock on —the input box is case sensitive
- If you have multiple keyboard languages or layouts installed, check which one you have enabled
- Try typing your password on a notepad so you can see what you are typing
If the you still can't log in, reset your password.
Password Rules
When you set a new password, it must respect the following rules:
- Must be different from your account name
- Must be longer than 8 characters
- Must have at least one uppercase letter, one lowercase letter, and one number
Special or ASCII characters aren't supported.
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