Unable to Authenticate With Security Code

Updated: 3 months ago
Article ID: 49863

Common Problems

  • The email authentication code doesn't work
  • Error: "We couldn't verify you with the security code provided"
  • Error: "We can't authenticate you right now. Please try again later." 

If you are receiving a security code but entering it does not allow you to log in to your account, try the following:

  1. Make sure you enter the code correctly
  2. If you requested multiple authentication codes, make sure you enter the last code you received. When a new code is requested, the previous one expires
  3. If the website seems unresponsive, clear your cache and cookies and try again, or try a different browser.

If you tried everything and you still can't log in, contact us.