Common Problems
- I receive the error: "You already have an active character with that name. You can't restore this character at this time."
- I can't restore my character, it says the name is in use.
This error means another character with the same name already exists on your realm. There are two options to work around this issue:
- If the character with the same name belongs to you, you can delete the character that has the name. After the deleted character's name is no longer in use, you will be able to undelete your character as normal.
- If the active character that holds the name belongs to another player, then you must choose a new name for your deleted character: you will be given the option to rename, at no cost, during the undeletion process.
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