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Can't Edit Login Information in the App

Updated: 3 months ago
Article ID: 271248

Common Problems

  • I cannot change my email address on the login screen, the field is grayed out
  • There is the wrong phone number in the logging screen and I can't update it
  • The app is trying to log in with the wrong email, and I cannot change it

If the  App is showing your email as grayed out and it won't let you change it, try the following:

  1. On the log in screen, click the cogwheel icon
  2. Click Settings
  3. Click Security
  4. Click Clear Login Information
  5. Click Done

You should now be able to type in your login credentials.

If clearing your login information didn't resolve the problem, please try deleting the files.