Can't Refund Item for Gold or Alternate Currency

Updated: 2 weeks ago
Article ID: 16690
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Common Problems

  • Bought something with honor by mistake
  • Bought something with timewarped badges by mistake, no refund timer
  • Bought something with gold and want to return it, but the timer expired

Most in-game currency purchases may be refunded by selling the item back to any vendor within two hours. If a character logs out& after purchasing an item, the two hour timer will continue to count down.

To prevent mistakes, whenever an action removes the refund timer, the game will pop-up a confirmation message that you need to acknowledge and accept. Such actions include equipping, enchanting, or transmogging the item.

Certain high cost gold items can be returned to the vendor for full value. However, most can only be sold back to the vendor at a fraction of their original cost.

Customer Support does not provide refunds of gold or alternate currency, or adjust the amount of time on the refund timer.