How to obtain error logs for Blizzard games

Information about why you may not be able to post in the forums, and steps for how to fix it.

How to read and analyze Pingplotter data in order to track down a potential connection issue.

How to read and analyze WinMTR data in order to track down a potential connection issue.

Account has been hacked or compromised.

If you experience crashes, blue or black screens, performance issues, or your computer locks up while playing, follow the steps below to resolve these issues.

How to manage your Battle.net profile visibility and chat settings

Information on the Battle.net Authenticator

How to identify and report suspicious communications received by mail, text or chat in Blizzard games.

Out-of-date drivers and operating systems can cause a variety of issues, and are one of the first things to check when a game is having problems.